KJ Realty

Kelly was my was rental agent for the last 2 years on a property I rented for 7 years in total. It was first time renting and my original agent definitely treated me like just a number. When Kelly took over she visited me at my property, introduced herself and really made me feel like I priority - it was so refreshing.Eventually I moved on to a different property and unfortunately a new agent. You hear stories about you never get all your bond back and agents always find someone wrong…Kelly gave me a detailed list of things to be done, how I could save money by doing it myself and gave me a list of contractors who could get the job done to a high standard.We exchanged our last email today and 10 minutes later I’ve got an email saying they’d be releasing my bond immediately.I honestly couldn’t be happier with Kelly or the customer service I received.I’m not normally the type to write reviews, but someone who takes this much pride in her work and care for her tenants deserved to be praised - its so rare these days. Thank you again Kelly.

Kelly is a great real estate agent, responsiveness is always quick.

My wife and I want to publicly express our gratitude to Ms Kelly Jones for her professionalism, courtesy and kindness when we visited a property in Perth's inner city this week.Kelly treated us with dignity and respect that we hadn't found over some 10 other inspections we attended that same week. As an experienced tenant I am no stranger to property managers that try and rush things, treat people like numbers, and do not care much really. Ms Kelly was the opposite of all that. Like I said, she treats prospect tenants with dignity. I strongly reccomend KJ Realty.

We are currently overseas and used KJ Reality after a recommendation of their property management services.Kelly's professionalism, care and attention to detail while managing our rental property in our absence was simply excellent.We really appreciated what a wonderful job Kelly did for us, especially going the extra mile(s) on several occasions for our benefit that we never expected a property manager would be prepared to do.Bob and Lisa Batchelor

Its been a pleasure dealing with Kelly, her professionalism and service to go above and beyond to assist are greatly appreciated. A very genuine real estate agent. Thank you Kelly.

Kelly has managed my property for quite some time now and I can honestly say she is AMAZING! She is so professional, has really high standards, communicates so well with both me as a landlord and my tenants and is overall just lovely and perfect for managing any property. I cannot recommend her enough.

Kelly is an amzing property manager. Always looking out for her tenants to ensure that they are comfortable in the property they are living in. Kelly is always contactable and very responsive to all emails and phone calls. We were sad to say goodbye to Kelly. Highly recomend Kelly as a property manager

There we were at the end of a recce trip and desperate to find a rental unit. Stuck on the side of the road with a flat tyre, unable to make it for a home viewing, Kelly’s reassuring voice was a breath of fresh air. She face timed us to show us the unit instead. Though in the end we took up another unit from another agent cos of time constraints on our part, Kelly was always responsive, kind and helpful. You get much more than a real estate agent with Kelly.

TL;DR - go somewhere else, you open yourself up to thousands of dollars in fines should you go for Kelly.I was a tenant with Kelly managing the property we were living in.I could not recommend her services to anyone, tenant or lessor.She was astoundingly bad at answering simple questions, took over 20 days to reply to rather urgent emails, attempted to get a tenant to leave our property and move to another one of hers, failed to provide adequate advice to the owner who constantly breached multiple aspects of the tenancy act. Kelly attended the property without the knowledge of the tenants, this was only discovered because one of the tenants came home and there was a lady in the house we had never met or spoken to before.Kelly attempted to bully vulnerable tenants to get what she wanted, constantly lied or omitted key facts to both tenants and DMIRS, and ultimately was the reason that the owner had to refund thousands of dollars of rent to tenants.We exchanged over 700 emails with Kelly and had to fight with her over every breach of the tenancy act just to get basic necessities.Kelly couldn't even figure out the correct days we were meant to pay rent each week resulting in us constantly being told we were in rent arrears despite having over paid several hundred dollars.This was all during the covid-19 pandemic during which time she attempted to bully and intimidate the tenants to leave the house so that it could be sold, this speaks volumes as to her failings in character.We moved out in August and still have not had our bond released due to the owner not having signed the forms (which we had to fill out as Kelly completed them in such an illegible fashion that DMIRS returned them).Kelly lied and said that DMIRS just hasn't actioned it where as talking to DMIRS it appears that Kelly submitted the forms without the owners signature.We ended up making 2 complaints to consumer affairs which resulted in a loss of several thousand dollars to the owner. One of the complaints is still pending but may result in a fine of several thousand dollars, again due to Kelly and the owner breaching the tenancy act.Finally, we ended up needing to communicate through the owner rather than through Kelly due to her ignoring emails or giving useless, circular replies.The one positive out if all of this is that I am now very familiar with the tenancy act (which I doubt Kelly is due to her lack of advice to the owner and the breaches of the act herself.)I am astonished that she is still in business and it is clear that she does not have the best interest of the owner or the tenants at heart (certainly seen by trying to pressure a tenants to leave and rent one of her other properties).I fully expect Kelly to refute all of these claims however there are multiple email chains, hundreds of emails and thousands of dollars of refunded rent to back all of this up. I am sure Kelly will attempt to blame this all on the owner as she has never accepted responsibility for her actions, even when evidence explicitly shower she is at fault.Regardless of the reply she offers, I think the smarter bet for an owner would to be to go with another, larger property company.I'm sure you'll end up paying far less in the long run than if you have to return thousands of dollars in rent or pay a fine from DMIRS due to Kelly offering poor advice or breaching the tenancy act herself.

Have never received such utmost care & dilligance from a real estate agent before. Kelly went above and beyond to process and go through our rental application with us. She helped us every step of the way. Her commication was great and so quick to call, reply or get back to us about anything we needed. Her attention to detail was great! Highly recommend her.